At Grocery, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit and shop on our website (www.grocery.com).
By using our website, you agree to the collection and use of your information in accordance with this policy. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.
1. Information We Collect
We collect two types of information:
A. Personal Information:
When you create an account, place an order, or contact customer service, we collect personal details such as:
- Name
- Email address
- Mailing address
- Phone number
- Payment information (credit/debit card details, billing address)
B. Non-Personal Information:
We may also collect non-personal information about your browsing behavior and usage of our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Referring websites
- Time spent on the site
This data is gathered through cookies and other tracking technologies to improve your shopping experience and personalize our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process your orders: We use your personal details to complete transactions, manage shipping, and provide customer service.
- To communicate with you: We may send order confirmations, shipping updates, promotional emails, and newsletters, provided you have opted in.
- To improve our services: We use browsing and purchase data to analyze trends, personalize content, and enhance the user experience.
- For marketing and promotions: With your consent, we may send you promotional offers, updates, and product recommendations. You can opt-out of marketing emails at any time.
3. Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers to help us operate our website and business, including:
- Payment processors (e.g., Stripe, PayPal) for payment transactions.
- Shipping companies (e.g., FedEx, UPS) to deliver your orders.
- Email marketing platforms (e.g., Mailchimp) for sending newsletters and promotional emails.
These third parties are only permitted to use your data to perform their services and are obligated to protect your information.
4. Data Security
We take reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. All sensitive data, including payment details, is encrypted using Secure Socket Layer (SSL) technology. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
To improve your experience, we use cookies and similar technologies to collect information about your usage of our website. Cookies are small data files stored on your device that allow us to recognize you on subsequent visits, remember your preferences, and provide personalized content.
You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
6. Your Rights and Choices
You have certain rights regarding the personal information we hold about you:
- Access: You can request a copy of your personal data.
- Correction: You can update or correct any inaccuracies in your personal information.
- Deletion: You can request the deletion of your personal information, subject to legal obligations.
- Opt-out of marketing communications: You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in the email or contacting us directly.
To exercise any of these rights, please contact us at support@grocery.com.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After this period, your personal data will be securely deleted or anonymized.
8. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If you are a parent or guardian and believe we have collected personal data from a child, please contact us so we can delete the information.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Effective Date” at the top of this page. We recommend that you review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Grocery Customer Support
Email: support@grocery.com
Phone: 01343939484
Address: Uttara, Dhaka, Bangladesh